Last updated: 8/25/2026

We want you to be completely satisfied with your Jitter Bee purchase. If there is a problem with your order, please contact us so we can make it right.

Returns

Because coffee and tea are consumable food products, we cannot accept returns of opened or used items unless the product is defective, damaged, or incorrect.

Unopened products may be returned within 14 days of delivery. Items must be unused, sealed in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping unless the return is due to an error by Jitter Bee.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery.

Include:

• Your name and order number
• A description of the problem
• Clear photographs of the product and packaging

Once reviewed, we may offer a replacement, store credit, or refund.

Taste and Personal Preference

Coffee and tea flavors can vary according to personal preference, grind size, water quality, and brewing method. We cannot provide refunds solely because a customer does not enjoy a particular flavor or roast. However, please contact us—we may be able to offer brewing guidance or recommend another Jitter Bee product.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was damaged, defective, or incorrect. Any return-shipping costs may be deducted from the refund when applicable.

Cancellations and Address Changes

Orders may be canceled or updated before they are processed for shipment. Once an order has shipped, we cannot cancel it or change the delivery address.

Jitter Bee is not responsible for orders delivered to an incorrect address entered by the customer. Additional shipping charges may apply if an order must be reshipped.

Final-Sale Items

The following items are final sale:

• Opened coffee or tea
• Gift cards
• Samples and promotional products
• Clearance or specially marked final-sale items
• Customized or special-order products

This does not apply when an item arrives damaged, defective, or incorrect.

Contact Us

To request assistance with an order, contact us at:

Jitter Bee Coffee & Tea
Email: jitterbeecoffeetea@gmail.com
Website: https://jitter-bee-coffee-tea.myshopify.com/

Please include your order number when contacting us.